Privacy Policy

Privacy Policy

Effective Date: November 6, 2024

This Privacy Policy explains how Songyala collects, uses, and discloses your information when you use our services.

Contact Us

If you have any questions about this Privacy Policy or your rights, please contact us at:

• Email: songyala03@gmail.com

Information We Collect

We collect information from you in several ways, including:

• Information you provide: This includes information you provide when you register for an account, subscribe to our service, make a payment, or contact customer support. This may include your name, email address, payment method information, phone number, date of birth, and gender.
• Information collected automatically: We collect information about your use of our service, such as the titles you select, shows you watch, IP address, device IDs, and other device identifiers.

How We Use Your Information

We use your information to:

• Provide, analyze, administer, enhance, and personalize our services and marketing efforts.  
• Manage member referrals and process your registration, orders, and payments.  
• Communicate with you about your account, subscriptions, and other Songyala-related information.
• Personalize your viewing recommendations and determine your ISP for network troubleshooting.
• Respond to your inquiries and requests.

We may also disclose your information in the following ways:

• Songyala family companies: We may share your information with affiliated companies for the purposes listed above.
• Third parties: We may disclose your information to third parties under certain circumstances, such as when required by law, to protect our rights, or to prevent fraud.
• Business transfers: We may transfer your information in connection with a business transaction, such as a merger or sale.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may also retain your information to comply with legal obligations, resolve disputes, and enforce our agreements.  

Your Information Choices

You can access and update your information in the "My Profile" section of our website. You can also request to delete your information by contacting us at songyala03@gmail.com.

Security

We use reasonable measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction.  

Children

You must be at least 18 years old to use our service.

Last Updated: November 6, 2024

Return Policy

Songyala Service:

• The Songyala service is provided "as is" and without warranty or condition.
• We are not responsible for interruptions or errors in the service.
• You waive all special, indirect, and consequential damages against us.

Refunds:

• We currently do not offer refunds for our service.

Server Issues:

• In case of a server issue causing prolonged service interruption, you may be entitled to a full charge rebate.

Contacting Us:

• For any return-related inquiries, please contact Songyala customer support.

Last Updated: November 6, 2024