User's Guide

Songyala User’s Guide

TO SIGN UP
Step 1.
Open the app
Click on the ‘Sign-Up’ button.
Fill up all the details as asked. (Type all the characters of your email, auto punch doesn’t work).
Then click on the ‘I am not a robot’ box (sometimes you may be asked to click on the pictures).
After this please click ‘Sign In’.
Step 2.
You will now reach at the ‘Video Subscription’ page. In this step, you will be able to see all the 3 subscription packages. If you lose the page, please click on ‘Dashboard’.
            ‘Bronze’ is for a month at the rate of Nu.250/-
            ‘Silver’ is for 3 months at the rate of Nu. 700/-
           ‘Gold’ is for a year at the rate of just Nu. 1300/-
Note: This is a temporarily revised rate particularly for ‘Tendrel for Environment’. But you can enjoy like any other subscribers unless notified otherwise.
Click ‘Pay Now’.
 
Step 3.
Here you will see three options of payment modes.
BTN Payment, INTR Payment and Offline Payment.
Please click on BTN Payment if you are in Bhutan
A pre-filled form will appear. You only have to update ‘Gender’ and click the little box to agree to the ‘Terms and Condition’ then click ‘Submit’.
Step 4.
Please choose your bank.
Type your account number correctly
Click ‘Continue’
You will get an OTP –a six numbers in your text message. ( eg, 234012)
Enter those numbers in the box and click ‘Make Payment’.
If your payment is successful, you should be able to watch the contents by clicking on ‘Video Categories or ‘Video Channel’.
Note: If you have not updated your profile with your banks, the OTP will be sent to your old phone numbers or email addresses. Please call your banks to update your phone numbers and email addresses. You can also choose ‘Offline Payment’ or ‘INTR Payment'.

 Offline Payment Method: This is for the Bhutanese living abroad.  
Our subscribers can pay and watch easily using payment modes like mBOB, mPay, ePay, tPay or DrukPay.
  • Click Offline Payment
  • Click Show Account Details
  • Minimize the Songyala app
  • Go to your bank apps like mBOB, mPay, ePay, tPay or DrukPay.
  • Transfer the money (in your case Nu. 1300) against the Account Number.
  • Take a screenshot of the transaction.
  • Go back to the Songyala app
  • Choose the Subscription Package (Gold, Silver or Bronze)
  • Choose the Bank Name
  • Choose Mode of Payment
  • Enter the Transection Reference Number
  • Choose your Gender
  • Then attach the screenshot of the payment in the Payment Proof Image.
  • Agree the Terms and Conditions
  • Click Submit.
We will then get notification (you can also notify us through phone calls, emails and other contact details shared on the web). We will then verify the payment and manually approve the payment to complete the process.  
Should you need further assistance, you can contact us:
Our Phone number: 17810925/77461861
Whats app us 77461858
email: songyala01@gmail.com or customer support at songyala03@gmail.com
 

INTR Payment: This is for both Bhutanese and non-Bhutanese living abroad. Please choose 'INTR Payment' to make payment using your visa and master card.
  • Click ‘INTR Payment’.
  • You will reach INTR Online Payment page
  • Update the page with Phone number, email address, gender and subscription package etc.
  • Then click on ‘I Accept’ button
  • Click ‘Submit’
  • Now you will reach the Worldline Payment gateway.
  • Click ‘Cards’ if you are using this app for the first time.
  • Punch your Name on Card
  • Punch in your Card Number
  • Punch the expiry date and the Card Security Code.
  • Then Click ‘Save this card for faster checkout’
  • And finally click ‘Pay’
Our Phone number: 17810925/77461861
Whats app us 77461858
 email: songyala01@gmail.com or customer support at songyala03@gmail.com
Songyala User’s Guide