Terms Of Use

TERMS OF USE

Songyala provides a “Subscription” based video streaming service that allows our clients to watch movies and other videos which are streamed over the Internet on the smart phones and other electronic devices.

The following ‘Terms of Use’ here governs your use of Songyala’s services.  As used in these Terms of Use, "Songyala", "our service" or "the service" means the personalized service provided by Songyala for discovering and watching Songyala content, including all features and functionalities, recommendations and reviews, the website, and user interfaces, as well as all contents and software associated with our service.

1. REGISTRATION
1.1. To use ‘Songyala’ services you have to register to create a user’s account. You can register by clicking ‘Sign-Up’ button.

2. SUBSCRIPTION 
2.1. After registering or signing-up, you have to ‘Subscribe’ to access the contents of ‘Songyala’.
2.2. You have to subscribe one of the 4 plans (subscribe for a month, three months, half-year or a year by clicking on the payment options “BTN Payment” “INTR Payment” or “Off LINE Payment”).

3. PAY-PER-VIEW OR TRANSACTIONAL VIDEO ON DEMAND (TVOD)
3.1. Some videos will be streamed on demand. Here you will be buying or renting the particular video that you wanted to watch for a specific price and duration.
3.2. The prices for the videos will displayed with the videos in Bhutanese currencies Ngultrum (Nu.). For the international users, you can make the payments by opting “INTR” and use your master card or visa card. The amount equivalent to the Bhutanese currency (Ngultrums) depending on the exchange rate of the day will be deducted. You will be notified how much is going to cost you before you confirm the payment.

4. PAYMENT
4.1. There are three modes of payment for Subscribing ‘Songyala’ namely “BTN Payment” “INTR Payment” and “Off LINE Payment”). If you are in Bhutan we recommend you to use "BTN Payment" option to make payments. For those Bhutanese who haven’t updated their profiles with the banks in Bhutan please opt for INTR Payment or OFFLINE Payment. (For details, please read the USER’S GUIDE). If you are a Non-Bhutanese, please opt for INTR Payment.
Please look at the subscription fees carefully before you subscribe. Contact us incase if you make mistake in choosing option for subscription packages.
4.2. We may change the price of our service from time to time without notice. Please look at the subscription fees carefully before you subscribe. Contact us incase if you make mistake in choosing option for subscription packages.
 
5. SERVICES
5.1. You must be 18 years of age and above, or the age of majority in your district, province, territory or country, to use “Songyala” service. Minors may only use the service under the supervision of an adult. 
5.2. The “Songyala” service and any content viewed through the service are for your personal only and non-commercial use and should not be shared with any individuals. You also agree not to use the service for public performances. 
5.3. You agree to use “Songyala” service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works form, offer for sale, or use (except as explicitly authorized in these ‘Terms of Use’). You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the “Songyala” service; use any robot, spider, scraper or other automated means to access the “Songyala” service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the “Songyala” service; insert any code or product or manipulate the content of the “Songyala” service in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the “Songyala” service, including any software viruses or any other computer code, files or programs. We will press charge if you violate these ‘Terms of Use’ or engaged in illegal or fraudulent use of the services. Consequently we will also terminate or restrict your use of our service.
5.4. The quality of the display of the “Songyala” content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection.
“Songyala” is available on Android phones and tablets running Android 6.5 or later. The current version of the “Songyala” app requires Android version 9.0 or later.
Devices running earlier versions of Android OS (as well as the Samsung Galaxy 10.1" Tablet) will be prompted to download a compatible, earlier version of the “Songyala” app. 
 
Note
If your device is rooted or uncertified, you may not be able to download the “Songyala” app, or it may not function properly. Your device is not being blocked by “Songyala”, but there may be an issue with the device’s configuration. Contact your device manufacturer to determine if the device is certified and compatible with latest hardware configuration.

“Songyala” streaming features on supported devices include

Regions
“Songyala” is available on certified Android phones and tablets in all regions where the “Songyala” service is available.

Navigation
Search for title by tapping the magnifying glass in the upper right corner of the app. You can also scroll through rows of recommended genres on the home screen, or browse all genres from the menu in the upper left corner. To fast forward or rewind, tap anywhere on the screen, then slide your finger either forward or backward along the progress bar. Press the back button to exit the movie.

Resolution
Android phones and tablets will support streaming in 540p or higher. 
Picture in Picture (Android 8.0 or later)
Some Android phones and tablets allow you to watch “Songyala” while using other apps. Not all Android devices and operating systems are compatible. For detailed instructions and support on using Picture in Picture, contact your device manufacturer.
Due to wide variety of devices with different capabilities use the Android OS, certain Android devices are not compatible with the download feature. If you have downloaded the latest version of the “Songyala” app and are not able to download “Songyala” content, you will need to use a different device to use this feature.
 
Minimum Configuration to run the app smoothly:
RAM: 4GB (6 GB Recommended)
PROCESSOR: 2GHZ higher.
Memory, Storage & SIM: 6GB RAM | 32GB internal memory expandable up to 128 GB; 4000 mAh lithium-ion battery and Android 9.0 to 11.0 operating system.
5.5. “Songyala” software is developed by, or for, “Songyala” and is designed to enable viewing of ‘Songyala’ contents. This software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the service may require third party software that is subject to third party licenses. You agree that you may automatically receive updated versions of the ‘Songyala’ and related third-party software.

6. WARRANTIES AND LIMITATIONS
“Songyala” service is provided "as is" and without warranty or condition. In particular, our service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waiveable warranties or consumer protection rights that you may be entitled to under the laws of your country of residence.

7. CLASS ACTION WAIVER
WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND SONGYALA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, where permitted under the applicable law, unless both you and “Songyala” agree otherwise, the court may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.

8. MISCELLANEOUS
8.1. Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of the Bhutan. 
8.2. Unsolicited Materials. “Songyala” does not accept unsolicited materials or ideas for “Songyala” content and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to “Songyala”. 
8.3. Customer Support. To find more information about our service and its features or if you need assistance with your account, please visit the website click ‘Contact Us’. In the event of any conflict between these Terms of Use and information provided by Customer Support or other portions of our website, these ‘Terms of Use’ will control. 
8.4. Survival. If any provision or provisions of these ‘Terms of Use’ shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect. 
8.5. Changes to ‘Terms of Use’ and Assignment. “Songyala” may, from time to time, change these ‘Terms of Use’. We will notify you at least 30 days before such changes apply to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer. 
8.6. Electronic Communications. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your specific email address provided during registration.
Last Updated: March  12, 2022.