Privacy Policy

PRIVACY POLICY
This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information in connection with the Songyala service.

Contacting Us
If you have general questions about your account or how to contact customer service for assistance please email us at songyala03@gmail.com
Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

Collection of Information
We receive and store information about you such as your name, email address, payment method(s), telephone number, date of birth and gender.
We collect this information while you register or ‘Sign Up’ and make payment or ‘Subscribe’ or otherwise provide information to us through our service or elsewhere.

Information we collect automatically
We collect information about you and your use of our service, your activity on the Songyala service, such as title selections and shows you have watched. IP addresses, device IDs or other unique identifiers, billing and user interface information that support user authentication.

Use of Information
At the moment we only use the information to administer and serve. However, we intend to use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to manage member referrals, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we will use such information to determine your general geographic location, provide localized content, provide you with customized and personalized viewing recommendations for movies and TV shows we think will be of interest to you, determine your ISP to support network troubleshooting for you (we also use aggregated ISP information for operational and business purposes), and help us quickly and efficiently respond to inquiries and requests etc.

Disclosure of Information
At the moment we do not disclose your information to anyone for any purposes. However, we might disclose your information for certain purposes and to third parties, as described below:

The Songyala family of companies: We may share your information among the Songyala family of companies as needed for: providing you with access to our services; providing customer support; making decisions about service improvements; content development; and for other purposes.

Others: Songyala may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Songyala, its users or the public, as required or permitted by law.

Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.

You may also choose to disclose your information in the following ways
Certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device; social plugins and similar technologies allow you to share information.

Access to Account and Profiles

“Remember me” function 
For ease of access to your account, you can use the "Remember me” function when you log into the website or app. This function uses technology that enables us to provide direct account access and to help administer the Songyala service without requiring reentry of any password or other user identification when your browser revisits the service. 

Giving others access to your account
If you share or otherwise allow others to have access to your account, they will be able to see shows you have watched, ratings, account information (including your email address or other information in the "Account" area of our website).  You might have the option to use seamless account login through the Songyala mobile app, which enables login to the Songyala app on smart TVs, set top boxes, and other streaming media devices on the Wi-Fi network to which you are connected. If you use that feature, those devices will remain signed into your account unless you later log out of those devices.

Your Information and Rights
You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you.
When you visit the ‘My Profile’ portion of our website, you have the ability to access and update your information like your names, email address, phone number, gender, date of birth and location.
For other requests, or if you have a question regarding our privacy practices, please email us at songyala03@gmail.com
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Statement. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.

Security
We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.

Children
You must be at least 18 years of age or older to subscribe to the Songyala service. Minors may only use the service with the involvement, supervision, and approval of a parent or legal guardian.
Last Updated: March  12, 2022.
 
 
RETURN POLICY  
 
Songyala Services comes without Warranties and Limitations on Liability. The Songyala service is provided "as is" and without warranty or condition. In particular, our service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waiveable warranties or consumer protection rights that you may be entitled to under the laws of your country of residence.
 
The complainant should contact Appellate Authority of the service provider and lodge his appeal. There are no fee charges for filling the appeal. The contact details of Appellate Authority are available on the service provider’s web site. A customer can register his appeal with the Appellate Authority of service provider also can contact directly through phone calls.
 
Yes, in the case of server issue of the system (wire line) connection, for delayed rectification of faults, the customer is entitled charge rebate at full.
Last Updated: March  12, 2022.